City of Tampere
City of Tampere relies on long-term Matrix42 IT service management expertise
The City of Tampere is one of Finland’s largest cities, and managing its extensive IT services requires a reliable and experienced partner.
IQI has supported the city for more than 15 years in maintaining and developing its Matrix42 IT service management environment. The collaboration originally began with Notkia IT, which has since become part of IQI.
IQI’s services for the City of Tampere cover incident and problem resolution as well as the implementation of functional changes to the system.
Matrix42 supports IT service management across the Tampere region
Matrix42 serves as the IT service management system for the City of Tampere and neighbouring municipalities. It is used to manage a broad range of processes related to ICT services.
The system supports the management of service requests and support cases, changes and incidents, the configuration management database, reporting and contract management.
The configuration management database contains information about applications, integrations, servers and device management. In practice, it covers the components required to keep the city’s digital services running.
The use of Matrix42 is not limited to ICT operations. The City of Tampere also uses it to manage its training register, HR matters, traffic signs, websites and content management systems. It is a versatile platform that supports a wide range of the city’s operations.
Flexible specialist support whenever it is needed
The collaboration is based on direct contact with a designated IQI specialist. This gives the City of Tampere rapid and flexible access to support, saves time for the city’s application specialists and helps maintain high system availability.
Matrix42 supports critical operations, so changes cannot be made without careful consideration. Every modification requires detailed planning and a thorough understanding of the system architecture. This is where IQI’s long-standing expertise in the environment provides particular value.
“The collaboration has been straightforward. IQI understands the IT service management environment used by the City of Tampere and the surrounding region and can resolve problems quickly. The service is highly flexible, and IQI also proactively proposes alternative solutions when necessary.”
Pia Suominen
ICT Service Manager, City of Tampere
A long-term partnership that continues to create value
The collaboration between the City of Tampere and IQI demonstrates how a long-term partnership can create value for both parties.
IQI’s familiarity with the city’s operating environment enables problems to be resolved efficiently and improvements to be implemented with a clear understanding of the wider system landscape.
When systems operate reliably and expert support is readily available, the city’s specialists can focus on their core responsibilities and the continued development of services for Tampere residents.